Refund policy
Effective Date: 12/29/2024
At Virtuous, we are committed to ensuring your satisfaction with every purchase. If you are not completely satisfied with your order, we’re here to help. Please read our return and refund policy carefully to understand your options and responsibilities.
Eligibility for Returns
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Items must be returned within 30 days of the delivery date.
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To be eligible for a return, the item must be unused, unworn, unwashed, and in the same condition as received. It must also be in the original packaging with all tags attached.
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Certain items, such as undergarments, sale/clearance items, and gift cards, are not eligible for return unless defective.
2. Return Process
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To initiate a return, please contact our customer support team at support@virtuous24.com with your order number and reason for the return.
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Once your return request is approved, you will receive detailed instructions and a return address.
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Customers are responsible for return shipping costs unless the item is defective or incorrect.
3. Refunds
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Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
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Approved refunds will be processed within 7-10 business days back to your original method of payment.
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Original shipping charges are non-refundable unless the return is due to our error (e.g., incorrect or defective item).
4. Exchanges
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We offer exchanges for items of the same value, subject to availability.
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Please contact our support team to initiate an exchange. If the desired item is unavailable, you may opt for a refund instead.
5. Damaged or Defective Items
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If you receive a damaged or defective item, please contact us within 7 days of delivery.
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Include photos of the damaged or defective product in your email for faster resolution.
6. Non-Returnable Items
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Sale or clearance items
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Gift cards
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Undergarments for hygiene reasons
7. Contact Us
If you have any questions about our return and refund policy, please reach out to our customer service team:
Email: support@virtuous24.com
Hours of Operation: Monday to Friday, 9 AM - 5 PM (CST)