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Refund policy

Effective Date: 12/29/2024

At Virtuous24, we are committed to ensuring your satisfaction with every purchase. If you are not completely satisfied with your order, we’re here to help. Please read our Return and Refund Policy carefully to understand your options and responsibilities.

1. Eligibility for Returns

  • Items must be returned within 30 days of the delivery date.

  • To be eligible for a return, merchandise must be unused, unworn, unwashed, unaltered, and in the same condition in which it was received, with all original tags attached and original packaging included.

  • Customers may try on an item for fit; however, items that have been worn beyond a reasonable fitting or used after purchase are considered worn and are not eligible for return, exchange, or refund.

  • Returned merchandise must be free from signs of wear or use, including but not limited to stains, makeup, deodorant marks, perfume or other odors, pet hair, damage, alterations, or other indications that the item has been worn.

  • Certain items, including undergarments, sale/clearance items, and gift cards, are not eligible for return unless the item was received defective or incorrect.

2. Return Process

  • To initiate a return, please contact our customer support team at support@virtuous24.com or info@virtuous24.com with your order number and reason for the return.

  • Once your return request is approved, you will receive detailed return instructions and a return address.

  • Customers are responsible for all return shipping costs unless the item received was defective or incorrect.

  • Approval of a return request does not guarantee a refund. All returned merchandise is subject to inspection upon receipt to confirm that it meets our return eligibility requirements.

3. Refunds

  • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

  • Items that show signs of being worn, washed, used, altered, damaged after delivery, or otherwise not returned in their original condition may be refused and will not qualify for a refund.

  • Approved refunds will be processed within 7–10 business days and issued to the original method of payment.

  • Shipping fees paid at the time of purchase are non-refundable. Refunds will apply only to the eligible merchandise amount and will not include any original shipping or delivery charges.

  • Customers are also responsible for return shipping costs unless the return is due to an incorrect or defective item received from Virtuous.

  • If a return is due to an error on our part, such as receiving an incorrect or defective item, please contact our customer support team so we can assist with the appropriate resolution.

4. Exchanges

  • We offer exchanges for eligible items of the same value, subject to availability.

  • All items submitted for exchange must meet the same eligibility requirements outlined in this policy, including being unworn, unwashed, unused, and in original condition.

  • Please contact our support team to initiate an exchange. If the desired item is unavailable, you may opt for a refund if the returned item otherwise qualifies under this policy.

  • Original shipping fees are non-refundable in connection with an exchange.

5. Damaged or Defective Items

  • If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.

  • Please include photos of the damaged or defective product in your email to help us resolve the issue as quickly as possible.

  • Damage resulting from wear, washing, improper care, alterations, or use after delivery is not considered a product defect.

6. Non-Returnable Items

The following items are final sale and/or non-returnable:

  • Items that have been worn after purchase or worn beyond a reasonable fitting

  • Items showing signs of wear or use, including stains, makeup, deodorant marks, odors, perfume, pet hair, damage, or alterations

  • Items that have been washed or laundered

  • Items with removed or missing original tags

  • Sale or clearance items

  • Gift cards

  • Undergarments for hygiene reasons

Virtuous reserves the right to refuse a return or exchange if the merchandise does not meet the eligibility requirements outlined above.

7. Contact Us

If you have any questions regarding our Return and Refund Policy, please contact our customer service team:

Email: support@virtuous24.com
Alternate Email: info@virtuous24.com
Hours of Operation: Monday–Friday, 9:00 AM–5:00 PM CST